At CherryTree, we strive to provide a seamless shopping experience. Our return and exchange policy applies uniformly to ensure fairness and transparency.
General Guidelines for Returns and Exchanges
Return and Exchange Window: Returns and exchanges are accepted within 7 days of purchase.
Condition for Eligibility: Items must be in unused condition and in their original packaging.
Items applicable for Return: T-shirts, Hoodies and Sweatshirts only. Custom made products not applicable for return.
If we are unable to arrange a pickup from your location, you will need to self-ship the item to us. In such cases, a full refund will be processed upon receipt and verification of the item. The self-ship product shall be received within 15 days of the purchase date.
For self-ship cases, send the package to the below address
B-606 Oceania society, Casario, Palava City, Dombivli, Zip code 421204, Maharashtra, India.
Refund and Exchange Policy
Refund Options: Refunds can be issued to the original payment method or as store credit, based on your preference.
Exchanges: Exchanges are treated the same as returns. We will refund you and you can place a new order.
How to Initiate a Return
Click on the return button on the account/order options or contact our customer service at [email protected] and [email protected].
Need help?
Contact us at [email protected] and [email protected] questions related to refunds and returns.